Frequently Asked Questions

How do I place an order? +

Choose the watch you would like to purchase, select any available options, add it to your cart and proceed through our secure checkout.

Which payment methods can I use? +

The payment methods currently available to you will be displayed securely during checkout.

Can I change or cancel my order? +

Please contact us as soon as possible after placing your order. If processing or dispatch has not yet taken place, we will review whether the requested change can be made.

How long will my order take to arrive? +

Delivery times vary depending on your location and selected shipping service. Any available delivery estimate will be shown during checkout.

Do you ship internationally? +

International shipping may be available to selected destinations. Enter your delivery address during checkout to see the shipping options available to your location.

How can I track my order? +

Where tracked delivery is available, your tracking details will be provided after your order has been dispatched.

Can I return an item? +

Eligible items can be returned in line with our Return & Refund Policy, provided they meet the applicable return conditions.

What condition must returned items be in? +

Items should normally be returned unused, in their original condition and with their original packaging and included accessories.

When will I receive my refund? +

Once an eligible return has been received and reviewed, an approved refund will be processed back to the applicable payment method.

Are Awamzon watches water resistant? +

Water resistance depends on the individual watch model. Always refer to the specifications shown on the relevant product page before exposing the watch to water.

How should I clean my watch? +

Use a clean, soft and dry cloth for regular cleaning. Avoid strong chemicals, abrasive materials and unnecessary exposure to moisture.

How should I store my watch? +

Store your watch in a clean, dry and secure location away from excessive heat, moisture and direct sunlight when it is not being worn.